How old do you have to be to rent a vehicle and do you have license restrictions?

Renters must be 25 years or older with a valid full driver’s license and good driving record in your country. No Learners Permits, early-stage “Graduated Licenses” or “N” Novice licenses are accepted. There is a license verification check required once the rental is confirmed.

Where can I drive my vehicle and camp?

You are free to travel within Canada and the continental USA including Alaska. We can recommend some wild camping or boondocking areas but also keeping to the recreational, private, provincial or national campsites across the continent.

Can I go off-roading?

While our campers are very suitable for rugged terrain and exploring more remote areas, driving off-road is still at your own risk. The insurance policy options do not cover accidents that occur when driving off maintained roads. This includes rock crawling, dune driving and moderate-to-difficult 4x4 trails.

If you travel into a restricted area and get stuck or encounter a maintenance issue you are responsible for any expenses related to the damage (vehicle, tires, and windshield, etc,), as well as towing charges and any additional expenses related to getting the rental vehicle back onto paved roads.

Please contact us if you have any questions about where you can or cannot travel.

Are pets allowed?

Each vehicle is cleaned from top to bottom. We allow one dog to ride along and ask that the cleanliness of the vehicle be respected. If this is abused an excess cleaning fee of $100 will be applied.

Can I smoke?

Smoking of any kind is not allowed in the vehicles or roof top tents. A $500 fee will be applied if evidence is found.

Where do I pick up my rental?

Our vehicles are stored and ready for pickup at our home base in Vancouver by Iron Works Bridge. We are able to accommodate different pickup times as well as delivery options if scheduled ahead of time (fees may apply). Please ask if you have any specific requests!

Can you pick me up?

Yes! We would be happy to come to a set location to drop the vehicle off in the greater Vancouver area. A fee may apply. If outside our area it is case by case.

Do you offer one-way rentals?

Yes! Depending on the location, we can offer a one-way rental. A surcharge will apply based on the location chosen and the retrieval process needed. (Ryan has family in Calgary so an excuse to visit could be a good thing).

Can I get a discount for longer rentals?

Yes! A 7 day rental receives 10% off and a 28+ day rental receives 20% off the vehicle rate.

Do you work with media partners or influencers?

We would love to hear from you and make a connection. Please contact us.

How do I handle a breakdown or accident?

Firstly, stay calm. Secondly, give us a call. If we can't help you over the phone, we will help you call someone locally for support. If you selected roadside assistance with your reservation, you can call them for next steps. BCAA (CAA or AAA) work for roadside help as well.

How do I pay?

We accept all major credit cards. No cash or cheques are accepted. When using an international card, a transaction fee of 3% may be charged by your credit provider (this is not us).

When do I pay for my rental?

To reserve your rental, we only require a 25% deposit. The remaining balance is due 14 days before your trip start date.

Please note, the remaining balance will be automatically charged to the card on file. If you need to change your payment method or card, please inform us prior to the 14 day cut-off so we can update our records.

The security deposit is due one (1) day before your trip start date and will be returned 7 days after your reservation ends, pending no issues. The same card will be used to charge the security deposit unless otherwise noted during the reservation process.

How does the security deposit work?

We require a security deposit of $1,000–$2,000 to cover any potential damage to the rental vehicle and/or equipment. Your security deposit is due one (1) day before your trip start date and will be refunded upon the safe return of your rental vehicle.

Note, we may hold the security deposit for up to 7 days while we assess the vehicle condition. It may take 3-5 business days for the security deposit refund to be processed by your bank.

What is your cancelation policy?

The reservation deposit (25% of full trip cost) is non-refundable. If you’ve paid in full and the booking is canceled more than 14 days prior to your rental start date, a partial refund of 75% of the full rental amount (minus fees) will be issued. If you cancel your trip less than 14 days prior to booking start date, a partial refund of 50% of the total rental amount (minus fees) will be issued.

COVID-19 Update (January 2021)- If you are prevented from traveling due to travel restrictions, contact tracing due to COVID-19, or have COVID-19, this deposit can be used as a credit towards a future rental within 2 years.

What is your rescheduling policy?

If you need to reschedule your trip, we can do so at no cost if more than 7 days out from your departure. If within 7 days of your departure this will be assessed case by case. Please note that retail rates are subject to change for different rental seasons.

What do you need to rent/ tow the Taxa TigerMoth Trailer?

Your vehicle needs to be able to tow at least 1500lbs or more to pull the trailer as it weights about 1000lbs unloaded. The trailer needs a 2inch or 1 1/4inch hitch receiver with a 2inch ball to connect and have a 4pin or 7pin wiring harness for trailer lights. We can supply the hitch and wiring adapters if needed.

How many kilometers are included with the vehicle?

New for 2024; we now offer unlimited kilometers! Please contact us for additional details.